Refund Policy

This Refund Policy clearly defines the standardized return and refund rules applicable to all oral health and water flosser product orders placed on our website. This policy serves as a binding agreement between the platform and all global customers, ensuring fair, transparent and standardized after-sales refund services for all shopping transactions. All transaction settlements under this policy are based on United States Dollar currency standards.

Return Eligibility

Customers are eligible to apply for product returns after completing purchase transactions. All return applications must be submitted within the valid return period to qualify for official review and processing. Products eligible for return include unused, unopened, undamaged oral health devices and accessories with intact original packaging and complete accessories. Products that suffer artificial damage, improper use damage or missing packaging and accessories without quality issues will not be approved for return requests.

Free Return & Shipping Rule

We provide free global shipping services for all customer orders. No additional shipping fees or handling charges will be imposed for eligible return applications within the valid period. All return logistics arrangements comply with our official shipping service standards to ensure a convenient return experience for global users.

Refund Processing Procedure

Once returned products are received, inspected and verified to meet return eligibility standards, our team will initiate the official refund process. All approved refunds will be fully processed and returned to the customer’s original payment account within the standard processing cycle. The entire refund procedure is automatically reviewed and strictly implemented in accordance with official platform rules to guarantee fund safety and processing efficiency.

Non-Refundable Situations

Return and refund requests will not be accepted if the application is submitted beyond the valid return timeframe. Products with obvious signs of personal use, disassembled structures, man-made scratches or functional damage caused by incorrect operation are excluded from refund services. Customized oral care products and clearance items that are explicitly marked as non-returnable on the product page do not support return and refund applications.

Partial Refund Rules

For orders with multiple product purchases, customers can apply for partial return and refund for eligible individual products in the order. The refund amount will be calculated based on the actual unit price of the returned product in United States Dollar. Partial refund processing does not affect the validity and service rights of other qualified products in the same order.

Policy Explanation & Update

We reserve the right to adjust and update this Refund Policy according to service optimization and operational adjustments. The latest policy content will be displayed on the official website and take effect immediately upon publication. Continued use of our website and after-sales services represents full acceptance of the latest refund rules.

Contact Support

For any inquiries about return application steps, refund progress inquiry and policy interpretation, please contact our customer service team via email at [email protected].